1 Hour General CLE Credit
Antagonist to Protagonist: Virtual
Using emotional intelligence to identify and act on the turning point for successful dispute resolution
Through examination of real life examples of challenging personalities and situations, two experienced mediators will discuss and offer suggestions on how to breach an impasse in settlement negotiations. This program will include focus on laying pre-mediation groundwork to establish credibility and using emotional intelligence to leverage this credibility and relationships to reach a successful resolution. Our speakers will also discuss how to identify and act on that “switch point” to flip from combatant to problem solver.