Mar 29, 2023
The Power of Apology in Mediation
Originally published in the Los Angeles & San Francisco Daily Journal, March 23, 2023
Apologies are an integral aspect of human behavior. An apology given in appropriate circumstances can have a profound impact on both the person giving and receiving it. Besides the psychological benefits, apologies may – if done genuinely and correctly – result in economic benefits as well. Studies show that doctors who give apologies in serious medical malpractice claims pay less to settle their claims compared to cases without apologies. With these advantages in mind, what disputes are appropriate for apology in mediation and how can they be made effectively?