Profile

As a mediator, Margaret Levy is genuine, empathic, and an excellent listener. She makes certain that all parties, whether they are individuals unfamiliar with the legal system or experienced corporate representatives, feel valued, heard and understood. Above all, she is a true neutral who is fair and even-handed, and she inspires confidence in parties and counsel. She makes everyone involved in a mediation feel comfortable, and she uses her considerable mediation skills, creativity, problem-solving ability, and out-of-the-box thinking to help the parties and their counsel reach a settlement.

Before becoming a mediator, Ms. Levy was a litigator and an accomplished trial and appellate lawyer.  She handled hundreds of contract and business disputes, with an emphasis on life, health, disability, long term care, homeowners, and professional liability insurance lawsuits and healthcare and ERISA litigation, including class actions.

AREAS OF EXPERTISE

  • Insurance (Life, Health, Disability, Long Term Care, Homeowners, Professional Liability)
  • Insurance (First Party and Third Party Bad Faith and Coverage)
  • ERISA
  • Healthcare
  • Business/Contracts
  • Class Actions

LEGAL EXPERIENCE

  • Manatt, Phelps & Phillips, LLP (1996-2018)
    Partner and Co-Chair of the Insurance Industry Practice Group: litigated insurance bad faith and ERISA cases, focusing on life, health, disability, accidental death and long-term care insurance lawsuits; lead trial counsel in more than 25 jury trials and court trials; participated in hundreds of mediations and settlement conferences.
  • United States District Court, Central District of California, Mediator (2011-Present)
  • Los Angeles Superior Court, Settlement Officer (1988-2009)
  • Adams, Duque & Hazeltine (1975-1996)

EDUCATION

  • University of California at Los Angeles, J.D., 1975
    UCLA Law Review; UCLA Moot Court Honors Program
  • Michigan State University, B.A., with highest honors, 1972
    Honors College; National Merit Scholar

HONORS AND AWARDS

  • The Best Lawyers in America (Insurance), 2008-Present
  • Top Rated Lawyer in Insurance Law, 2019
  • Southern California Super Lawyer, 2003-2016
  • Southern California Super Lawyers, Top Women, 2016
  • Inner City Law Center Humanitarian Award, 2013
  • Top 100 Women Litigators in California, 2009

MEMBERSHIPS AND ACTIVITIES

  • U.S. District Court for the Central District of California Attorney Settlement Officer Panel (2011-Present)
  • Trustee and Member of Board of Governors, Museum of Natural History of Los Angeles County (2018-Present); Chair, Research and Collections Committee (2021 – Present); Member, Executive Committee (2021 – Present)
  • Association of Business Trial Lawyers: Member (1976-Present); Board of Governors (1996-2001)
  • UCLA Law Women LEAD: Founding Board Member (2015-Present); Summit Co-Chair (2019 and 2023)
  • UCLA Women and Philanthropy: Board of Directors (1995-2000), (2014-Present)
  • Uncommon Good: Board of Directors (2014-Present)
  • Women Lawyers Association of Los Angeles: Member
  • Inner City Law Center: Board of Advisors (2014-Present); Board of Directors (1994-2013)
  • Docent, Adamson House in Malibu, California
  • Bark Reading Dog Volunteer with Dog, Daisy Mae (2022 – Present)
  • U.S. District Court for the Central District of California: Magistrate Judge Merit Selection Panel (2018-2023);
  • Los Angeles County Beach Commission (2015-2021); Chair (2017 – 2018)
  • Lawyer Representative from the Central District of California to the Ninth Circuit Judicial Conference (2014-2017)
  • Heal the Bay’s Santa Monica Pier Aquarium: Advisory Board (2004-2017)
  • Association of California Life and Health Insurance Companies Roundtable (2008-2016)
  • Association of Life Insurance Counsel: Board of Governors (2009-2013); Member (2002-2017)
  • UCLA School of Law Alumni Association: Board of Directors (2000-2003)
  • American Bar Association: Tort and Insurance Practice Section (1980-2014); Long Range Planning Committee (1995-1998); Task Force on the Involvement of Women (1991-1993); Vice Chair, Life Insurance Law Committee (1997-2003); Chair, Committee on Health Insurance Law (1994-1995)
  • Defense Research Institute Life, Health and Disability Law Committee: Member (1989-2017); Vice-Chair (2001-2004)
  • Los Angeles County Bar Association: Litigation Section (1976-2017); Access to Justice Committee (1989-2014); Judiciary Committee (1989-2003)
  • Los Angeles Superior Court Voluntary Settlement Conference Program (2009)
  • California Supreme Court Multijurisdictional Task Force Implementation Committee (2002-2004)
  • California Supreme Court Historical Society: Board of Directors (1998-2004)
  • Los Angeles Superior Court Joint Association Settlement Officer Program (1988-2000)
  • Public Counsel: Board of Directors (1986 – 1994); President (1993-1994); William O. Douglas Award Dinner Co-Chair (1993)
  • Board of Police Commissioners for the City of Los Angeles: Counsel to Office of the Special Advisor (1992)

Representative Cases

BUSINESS / BREACH OF CONTRACT

  • Plaintiff health plan company alleged that defendants unlawfully “scraped” data from its server, including names, addresses, telephone numbers, and other personal information of plaintiff’s customers, and used the information to induce those customers to switch to another health plan. Plaintiff sought damages for remediation of the data breach.
  • Plaintiff claimed that defendant violated the Telephone Consumer Protection Act (“TCPA”) by calling her at her home 309 times in a four month period after she had revoked her consent for any such calls. Defendant asserted several defenses, including estoppel based on a previous arbitration between Plaintiff and her credit card company that resulted in a dismissal of her claim. Defendant also contended that Plaintiff consented to the calls, that any revocation of consent was made to a third party and not communicated to Defendant, and that the calls were not made from an automatic telephone dialing system (“ATDS”), as required by the TCPA.
  • Plaintiff claimed that his former cable company and a collection agency violated various fair debt collection practices statutes. Plaintiff sought statutory damages and actual damages, including attorneys’ fees and damages for emotional distress. Plaintiff claimed his credit rating was harmed when the collection agency represented that he had defaulted on a debt, which the cable company assured him he did not owe.
  • Lawsuit for injunctive and equitable relief under the anti-fraud provisions of the Commodities Exchange Act in connection with fraudulent solicitation of customers for purposes of operating a commodity pool to trade commodity futures contracts on their behalf.
  • Lawsuit for breach of commercial contract to purchase iron ore and unjustifiable shipping delays.
  • Suits by union trust funds against contractors for failure to pay required contributions pursuant to a collective bargaining agreement.
  • Action to recover losses under investment scheme for international real estate investments involving placing funds in off shore bank accounts.

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CLASS ACTION

  • Class action against life insurer claiming discrimination in underwriting for life insurance policies based on travel to Israel
  • Class action against disability insurer alleging improper offset of Workers Compensation benefits under ERISA
  • Class action against disability insurer claiming improper offset of Workers Compensation benefits under California law
  • Class action against disability insurer alleging improper offset of Social Security disability benefits under ERISA
  • Class actions against health insurers for unlawful premium increases
  • Class action against health insurer for violation of the Americans with Disabilities Act for failing to provide benefits for weight loss surgery
  • Antitrust class action against cement and concrete manufacturers for alleged price-fixing in violation of the Sherman Act and the Cartwright Act
  • Class action against disability insurer alleging discrimination in disability insurance policies which limit the duration of benefits payable for mental illness

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EMPLOYMENT

  • Class action suit against health insurer by insurer’s sales agents claiming that they are employees, not independent contractors and are therefore entitled to overtime pay, sick pay, vacations, and other employee benefits
  • Sexual harassment of female employee by male supervisor while employee was on disability leave
  • Sexual harassment of male employee by female supervisor
  • Sexual harassment of male employee by male supervisor
  • Wrongful failure to promote- Caucasian employee claimed her Filipino supervisor discriminated against her and favored Filipino employees
  • Wrongful termination for whistleblowing
  • Violation of employee ‘s 1st Amendment rights where employee was required to remove a sign he had placed in the window next to his desk at his place of employment
  • Violation of the Americans with Disabilities Act for failing to preclude other employees from wearing perfume, using scented soap, and maintaining an office temperature of 78 degrees due to employee’s allergies
  • Violation of the Americans with Disabilities Act for failure to grant employee a transfer to an office closer to her home
  • Suits by insurance agents claiming that they are employees, not independent contractors
  • Class action for improper offset of Workers Compensation Benefits against employee’s long term disability benefits
  • Suit for violation of Americans with Disabilities Act and for discrimination against employee based on her morbid obesity
  • Disputes over entitlement to employee’s pension benefits after divorce
  • Wrongful termination claim by disabled employee

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ERISA

  • Plaintiff sued his former health insurer to recover benefits for his son's stay at a residential care facility for treatment of his mental illness. Anthem and the Pan denied Plaintiff's claims on the grounds that the treatment was not medically necessary, and the proper level of treatment would have been an intensive outpatient program or a partial hospitalization program.
  • Class action lawsuit filed by participants in their employer’s pension and profit-sharing plan alleging that Plan fiduciaries violated ERISA by unlawfully diverting Plan assets to the employer in the guise of administrative fees and failure to prudently invest Plan assets in one of the funds in the Plan.
  • Plaintiff filed suit under ERISA to recover additional long-term disability benefits and for breach of fiduciary duties under ERISA and declaratory relief. Defendant asserted that Plaintiff’s claim for benefits under ERISA was barred by the two-year contractual limitation period in the Policy and that Plaintiff was no longer disabled from “any reasonable occupations.”
  • Plaintiff class of pension and profit-sharing plan participants claimed that their former employer charged excessive fees to the plan for the work done by the employer’s investment professionals and benefits department employees, the employer made imprudent investments for the plan, and the employer’s fiduciary committees breached their fiduciary duties and engaged in prohibited transactions.
  • ERISA claim by union trust fund against contractor for case unpaid contributions to union member benefit plans under collective bargaining agreement.
  • ERISA action for unpaid contributions to union trust funds identified through an audit.
  • ERISA claim for denial of short term and long term disability benefits under an employee benefit plan based on the exclusion for disability due to mental illness and whether the insured was totally disabled from any occupation.
  • ERISA class actions against a defense contractor for alleged excessive fees charged to the defense contractor’s pension and profit sharing plans.
  • Collection actions under ERISA seeking recovery of delinquent employee benefit plan contributions to union trust funds pursuant to collective bargaining agreements.
  • ERISA lawsuit by union pension trust fund against contractor seeking recovery of fringe benefit contributions.

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HEALTHCARE

  • Outpatient surgical center sued health insurer for alleged underpayment of claims under ERISA. Insurer asserted various defenses, including statue of limitations, failure to exhaust administrative remedies under ERISA, lack of standing due to anti-assignment provisions in health plans, and that all benefits due under the contracts were paid.
  • Multiple lawsuits by medical providers against health insurers regarding re-pricing reductions for payments to out of network health care providers.
  • Multiple lawsuits by the federal government against medical providers for reimbursement of fraudulent billings for unnecessary medical services under Medicare for inpatient admissions of Medicare beneficiaries for whom inpatient care was not medically necessary.

INSURANCE

  • Achieved settlement in case involving denial of claim for life insurance benefits premised on misrepresentation and concealment of relevant medical testing. Case was settled following mediation and consideration by both sides of the risks associated with phraseological arguments about the plaintiff's representations.
  • Plaintiff sued after his medical insurer cancelled his guaranteed renewable individual medical insurance policy. Insurer asserted that the termination was approved by the Department of Insurance because the insurer was no longer in the business of selling medical insurance. Plaintiff claimed the insurance could only be cancelled due to non-payment of premium or death, and he was left without comparable insurance and was seriously ill.
  • Plaintiffs sued their homeowners insurance carrier for breach of contract, bad faith, and unfair business practices, alleging that their insurer failed to pay the full cost of demolition and restoration of the house to its original condition, after their home was contaminated with fiberglass that was dispersed throughout the house by the HVAC system. The insurance company contends that it paid to replace the HVAC system, remove and store the contents of the home, for plaintiffs' living expenses when they were out of their home and to clean the home multiple times. Plaintiffs assert that the cleanings were unsuccessful and that it was necessary to demolish the interior down to the studs in order to get rid of the fiberglass contamination and then rebuild the interior of the home. The insurer claims that was unnecessary and that the cleanings removed the fiberglass from the home.
  • Plaintiff. his primary insurer and his excess insurer settled an underlying lawsuit in which Plaintiff was sued for allegedly negligently maintaing and operating and elder care facility. The primary insurer claimed that it paid itsd policy limits, and the exces insurer took the position that the primary policy limits were double the amount paid by the primary insurer and therefore the excess insurer was not required to contribute to the settlement. Both the excess insurer and the insured paid the same amount in excess of the amount paid by the primary insurer to settle the case. The insured then brought this lawsuit for breach of contract and bad faith to recover the amount paid by the insured in the underlying settlement and punitive damages and attorneys' fees. The excess insurer claimed that the primary policies were not exhausted and that it made a voluntary payment to resolve the lawsuit and did not act in bad faith.
  • Plaintiff sued her homeowner's insurer for reach of contract and bad faith, alleging that her insurer failed to properly investigate and adjust her claim for water damage from a broken pipe and failed to have her possessions packed out and stored so that remediation and repairs could be done. The insurer asserted that it had paid all benefits due and owing, that PLaintiff fired the company that was hired to pack out her possessions, and that she failed to mitigate her damages.
  • Insured widow of the named insured claimed per accident policy limits of $500,000 under under-insured motorist coverage provision of her husband's auto policy. The widow claimed loss of consorrtium as well as damages for wrongful death, lost earnings, and other unpaid expenses incurred as a result of the bodily injury to her husband. The insured was severely injured when struck by a vehicle driven by a minor who was under-insured. Insured was working on location as an Art Director at the time of the accident. The insurer claimed that the per person limit of $250,000 applies and that offsets for payments by the third-party driver's insurer and workers compensation offsets exceeded the $250,000 per person policy limit and that no benefits are payable. The insured later went back to work in a new job and died of a heart attack shortly thereafter.
  • This was a pre-lawsuit mediation regarding a claim for extra-contractual damages under a landlord protection policy. The insured property was severely damaged by fire, and the initial repair estimate was for a fraction of the actual cost of abatement, demolition, and repair of the premises. Although the insurer ultimately paid the policy limits for the property and for alternative living expense ( loss rent from the tenants), the insurer did not agree to pay the policy limits until more than 6 months after the fire. This delay alegedly resulted in substantial expense to the landlord, including engineering expenses, permit expenses, the cost of hiring a public adjuster, and lost rent beyond the term covered by the policy. The insurer asserted that the delay was due to a third party vendor who failed to perform its job in a timely manner.
  • Plaintiff sued his former health insurer to recover benefits for his son's stay at a residential care facility for treatment of his mental illness. Anthem and the Pan denied Plaintiff's claims on the grounds that the treatment was not medially necessary, and the proper level of treatment would have been an intensivre outpatient program or a partial hospitalization program.
  • Plaintiff sued his ERISA-governed employee benefit plan and the insurer that administered the plan to recover benefits and for breach of fiduciary duty as a result of the denial of Plaintiff's claim for residential treatment for mental illness for his 16 year-old son. The claim was denied for lack of medical necessity, and defendants contended that a lower level of treatment such as partial hospitalization was the appropriate treatment for the son.
  • Plaintiff sued her disability insurer for wrongfully terminating her disability benefits after paying her one year of short term disability and 14 months of long term disability benefits. Plaintiff claimed her back condition had worsened and she was totally disabled from performing her own occupation or any occupation for which she was reasonably suited by education, training, and experience because she can only sit or stand for brief periods of time and is in constant pain. Her treating physicians stated that she was totally disabled, but several consultants retained by defendant insurer said the objective findings did not support her claim that she was totally disabled and tthat she was able to perform the material duties of her occupation.
  • Plaintiffs sued their property insurance carrier after the home they purchased was vandalized. When they purchased the property, it was occupied by a tenant who did not allow them access. They relied on a visual inspection report by the seller's agent and waived any other conditions. When the tenant refused to vacate the premises, they filed an unlawful detainer action, which was delayed for almost 2 years due to COVID and various cross-claims by the tenant. When the tenant finally did vacate the premises, they entered the home and found that windows, doors, tubs, sinks, plumbing, and electrical wiring had been removed or vandalized. Defendant insurer paid the amount the insurer determined was covered but denied the remaining claims on the ground that the damages were present at the inception of the policy or were due to normal wear and tear. Because the Plaintiff's determined that the property was uninhabitable, they had it demolished and built two new townhomes on the property. Defendant insurer moved to discuss the action based on spoliation of evidence due to the destruction of the original dwelling that they had insured.
  • Plaintiffs sued defendant insurer for breach of contract and bad faith after the insurer denied plaintiffs' claim for accidental death benefits. Plaintiffs were the beneficiaries of an accidental death policy insuring their grandmother. The insured grandmother died, and plaintiffs claimed that she may have choked. Defendant insurer asserted that the medical records, death certificate, and paramedic reports indicated that death was due to natural causes and various underlying sicknesses, and not an accident. The insurer claimed there was no evidence of choking.
  • Plaintiff sued after his burglary claim was denied by his renter's insurer based on alleged fraud and concealment in the claims process. The insurer asserted that Plaintiff had filed a claim for theft of some of the same items in a previous robbery claim to a different insurance company and that some of the invoices submitted in support of the claim had been altered or falsified. The insurer also claimed that Plaintiff posted pictures of himself on Instagram after the burglary wearing some of the items he claimed were stolen.
  • Plaintiff. his primary insurer and his excess insurer settled an underlying lawsuit in which Plaintiff was sued for allegedly negligently maintaing and operating and elder care facility. The primary insurer claimed that it paid itsd policy limits, and the exces insurer took the position that the primary policy limits were double the amount paid by the primary insurer and therefore the excess insurer was not required to contribute to the settlement. Both the excess insurer and the insured paid the same amount in excess of the amount paid by the primary insurer to settle the case. The insured then brought this lawsuit for breach of contract and bad faith to recover the amount paid by the insured in the underlying settlement and punitive damages and attorneys' fees. The excess insurer claimed that the primary policies were not exhausted and that it made a voluntary payment to resolve the lawsuit and did not act in bad faith.
  • Plaintiff sued her homeowner's insurer for reach of contract and bad faith, alleging that her insurer failed to properly investigate and adjust her claim for water damage from a broken pipe and failed to have her possessions packed out and stored so that remediation and repairs could be done. The insurer asserted that it had paid all benefits due and owing, that PLaintiff fired the company that was hired to pack out her possessions, and that she failed to mitigate her damages.
  • Insured widow of the named insured claimed per accident policy limits of $500,000 under under-insured motorist coverage provision of her husband's auto policy. The widow claimed loss of consortium as well as damages for wrongful death, lost earnings, and other unpaid expenses incurred as a result of the bodily injury to her husband. The insured was severely injured when struck by a vehicle driven by a minor who was under-insured. Insured was working on location as an Art Director at the time of the accident. The insurer claimed that the per person limit of $250,000 applies and that offsets for payments by the third-party driver's insurer and workers compensation offsets exceeded the $250,000 per person policy limit and that no benefits are payable. The insured later went back to work in a new job and died of a heart attack shortly thereafter.
  • This was a pre-lawsuit mediation regarding a claim for extra-contractual damages under a landlord protection policy. The insured property was severely damaged by fire, and the initial repair estimate was for a fraction of the actual cost of abatement, demolition, and repair of the premises. Although the insurer ultimately paid the policy limits for the property and for alternative living expense (loss rent from the tenants), the insurer did not agree to pay the policy limits until more than 6 months after the fire. This delay allegedly resulted in substantial expense to the landlord, including engineering expenses, permit expenses, the cost of hiring a public adjuster, and lost rent beyond the term covered by the policy. The insurer asserted that the delay was due to a third-party vendor who failed to perform its job in a timely manner.
  • Plaintiff’s wife purchased a $500,000 life insurance policy and represented on the application that she had not smoked cigarettes during the 24 months before the application. She did not disclose that she had been treated for gestational diabetes. She died suddenly at the age of 38, leaving behind her husband (the beneficiary) and two young children. The insurance company denied her husband’s claim for the life insurance benefits and rescinded the policy, claiming that the insured misrepresented her smoking history and her medical history in her application. Plaintiff sued for breach of contract and bad faith.
  • Plaintiffs sued their former homeowner's insurance company seeking coverage for claims against them by the buyer of their home for negligence, negligent non-disclosure, and breach of contract for failure to disclose numerous water leaks and unsuccessful attempts to repair the leaks. The insurer denied coverage, and the buyer obtained an arbitration award against the sellers. The sellers sued their former insurer for breach of the duty to defend, breach of the duty to indemnify, and bad faith.
  • Plaintiff Estate sued for fraud, conspiracy to defraud, financial elder abuse, violation of Insurance Code section 785, and violation of Business and Professions Code section 17200, in connection with an alleged schedule to sell annuities to a senior, and assist him in transferring assets to a trust in order to become eligible for Veterans Aid and Attendance benefits. The Veterans Administration later determined that the decedent was ineligible for the benefits and filed a claim against the estate for all benefits paid.
  • Plaintiff sued to recover benefits under an accidental death policy insuring her daughter. Her daughter died of a pulmonary embolism shortly after she collapsed while getting off a plane in Taipei after a 14-hour flight. Plaintiff claimed that her death was a covered accident. Defendant insurance company denied the claim on the basis that there was no accident and the death resulted from a sickness or disease, which was excluded from coverage. Plaintiff also sued bad faith and financial elder abuse.
  • Outpatient surgical center sued health insurer for alleged underpayment of claims under ERISA. Insurer asserted various defenses, including statue of limitations, failure to exhaust administrative remedies under ERISA, lack of standing due to anti-assignment provisions in health plans, and that all benefits due under the contracts were paid.
  • Insurance bad faith lawsuit for denial of long term disability benefits, failure to reasonably accommodate plaintiff employee in a new position, and wrongful termination.
  • Insurance bad faith termination of long term disability benefits based on the mental illness limitation in a long term disability policy and dispute over whether the disability was a mental or physical illness.
  • Bad faith lawsuit for improper offsets of Social Security benefits against long term disability benefits and denial of short term disability benefits.
  • Insurance coverage dispute over claim for water intrusion that allegedly occurred during high winds and a rain storm at a sound stage and post production studio including whether policy exclusions for defective maintenance, age-related deterioration, wear and tear, and failure to mitigate damages barred coverage under the Policy.
  • Claim for bad faith denial of long term care benefits and financial elder abuse arising from the denial of a claim for benefits under a long term care policy where the issue was whether the claimant satisfied the policy definition of a “Chronically Ill Individual.”
  • Insurance bad faith action for denial of claim for property damage to rental property from vandalism.
  • Interpleader action regarding a dispute between the insured’s children and the insured’s spouse (the children’s stepfather) over entitlement to life insurance benefits.
  • Suit to recover additional retirement benefits under a retiree supplemental health plan.

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PERSONAL INJURY

  • Personal injury action against insurer for sales agent’s fistfight with applicant for insurance
  • Personal injury action against insurer for traumatic brain injury sustained when a sales agent’s car struck a pedestrian
  • Personal injury action against insurer for injuries sustained on a cruise that sales agent was awarded for being a top sales agent

Testimonials

“Thank you for your excellent work on this case in getting it resolved! Always a pleasure to work with you.”

“Maggie helped me settle a case against my insurance carrier nearly two years ago regarding my return flight from Hawaii following a bike crash.  I am writing to thank her again as we just received the payment from the carrier (timely, not late), so that chapter is at last closed.”


“She has a very strong insurance background… but at the same time, she’s not somebody that I would perceive as being beholden to the big insurance companies. She has independence.”


“Her diligence, firm grasp of the issues and law, and her creativity in crafting a solution more often than not leads to a resolution.”


“She came up with a very creative approach to sort of shift gears, look at things from a difference perspective, and try to get the other side to basically get within what ultimately ended up being the settlement range by just changing the way that we were looking at the numbers. What really impressed us was that she worked so hard with us and was persistent… even when it seemed like there wasn’t going to be much hope.”


“It was a pleasure to meet you, and we sincerely thank you for doing such excellent (and thorough) work. We have recommended your services as a mediator to the firm on future cases.”


“I want to thank Maggie for her work to resolve my case. I got emotional after my counsel informed me of the news, perhaps because it relates to my brain injury, or perhaps because my decades-long relationship with the defendant continues, so I am comforted that my insurance company and I are on the same side again. Cases end up being about money, but they are based on human interaction, and this human is grateful to everyone who helped end this chapter of my life. Coincidentally, tomorrow is the three-year anniversary of the bike accident that interrupted my life, and I feel fortunate just to be here.”


“Margaret Levy did a great job. We would consider her for future matters.”


“Maggie was great! She did a great job of trying to settle a case that was unlikely to settle.”


“Ms. Levy was personable and professional and was able to settle a difficult case to the parties’ satisfaction. Would use her again in a heartbeat.”


 

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