
Case Manager: Katy Jones
Trial-Tested on Both Sides, Trusted to Settle Cases
Debra Bogaards brings more than four decades of civil litigation experience—and over 300 mediations—to her work as a full-time neutral at ADR Services, Inc. Her career spans both sides of the aisle: nearly 35 years as a defense attorney, including 25 years as managing partner and co-owner of two insurance defense firms in San Francisco, and 13 years representing plaintiffs in complex, high-value cases. This dual-perspective background gives her exceptional credibility with counsel and an intuitive grasp of risk, value, and negotiation psychology.
Ms. Bogaards has tried nearly 40 jury trials to verdict, the majority as sole trial counsel, in venues throughout the Bay Area. Over the years, she developed a reputation as a tenacious, detail-oriented litigator who understood not only the legal mechanics of a case, but also the emotional toll of litigation on clients. That insight now informs her work as a mediator, where she is known for building trust quickly, managing complex personalities, and driving results.
At ADR Services, Inc. Ms. Bogaards possesses a proven ability to settle difficult, emotionally charged disputes. Her mediation philosophy blends empathy with strategic realism. She listens intently to parties’ experiences and concerns, educates them on risk, and works methodically toward resolution. When appropriate, she offers mediator’s proposals—98% of which are accepted, or lead to resolution shortly thereafter. Her preparation is exhaustive; she reviews briefs, records, and deposition transcripts in advance, conducts pre-mediation calls with counsel, and maintains post-mediation momentum until the case is resolved.
Ms. Bogaards’ subject matter expertise includes personal injury, wrongful death, traumatic brain injury (TBI), employment law, elder and sexual abuse, landlord-tenant disputes, rideshare matters and products liability. She has mediated high-profile and high-emotion matters, including sexual abuse claims, catastrophic injury cases, and complex employment disputes. In each instance, she brings not just legal insight, but emotional intelligence and grit—qualities that consistently lead to settlement.
Ms. Bogaards’ track record includes resolution of several high-profile matters. A few examples include representing victims of the San Bruno pipeline explosion and of a vehicular rampage in San Francisco and Fremont, both of which resulted in significant settlements; securing a transformative settlement for a motorcyclist who suffered a below-knee amputation, working not only as his advocate but also as a trusted advisor on his medical, financial, and personal recovery; and assisting the parties in resolving a multi-million-dollar employment dispute involving a high-level whistleblower at a national corporation. Her persistence and the trust she built with both sides were instrumental in achieving a settlement after a full day of mediation through a mediator’s proposal. These experiences inform her empathetic and pragmatic approach to mediation today.
Beyond her case results, Ms. Bogaards is valued for her persistence—she does not end mediations early and continues to follow up until resolution is reached. Parties consistently describe her as prepared, effective, and personable. Her philosophy is rooted in the belief that dispute resolution provides not only financial closure but also emotional healing: in her words, helping parties “repair their world” so they can move forward. Ms. Bogaards is known for getting the job done. In particular, employment lawyers bring her class actions, PAGA cases and challenging individual matters to her because of her decades of experience with in-the-trenches litigation, her keen eye for critical issues and pressure points, and her soft touch (when needed) for the parties.
Ms. Bogaards is a graduate of UC Berkeley’s Haas School of Business and UC Law San Francisco (formerly Hastings College of the Law). With a foundation in accounting and finance—including early experience at Peat Marwick Mitchell (now KPMG) and teaching roles in accounting and international tax—she brings a rare level of financial fluency to her work as a mediator. This background enables her to navigate complex damages analyses, wage loss claims, and valuation issues with confidence. Beyond her practice, Ms. Bogaards has demonstrated significant leadership as President of the UC Law SF Board of Trustees, where she reinvigorated board engagement and championed stewardship initiatives. Over the course of her career, she has also mentored hundreds of students and young lawyers, particularly women, earning respect for her commitment to lifting up the next generation of legal professionals.
With decades of trial experience on both sides of the aisle, Ms. Bogaards brings credibility, insight, and persistence to every matter she handles. She understands the risks and costs of litigation, speaks the language of both plaintiffs and insurers, and has the financial acumen to cut through complex damages and valuation issues. Known for her thorough preparation and practical approach, she builds trust with parties, keeps negotiations moving, and doesn’t let momentum fade. Counsel turn to Debra when cases need a steady hand, sharp analysis, and the determination to reach resolution. She is recognized, at her core, as a closer and a highly effective mediator with the rare ability to bridge divides, cut through complexity, and deliver settlements in even the most challenging cases.
EMPLOYMENT: sexual harassment; wrongful termination; retaliation; discrimination (across all protected classes); failure to accommodate, PAGA, whistleblower.
PERSONAL INJURY: motor vehicle accidents; bicycle and motorcycle accidents; pedestrian accidents; train accidents; public entity liability; premises liability; trip and fall; traumatic brain injury (TBI); sexual abuse; dog bite; product liability; wrongful death and catastrophic injury; psychological injury.
LANDLORD/TENANT: habitability issues arising from noise, mold, vermin, heating, plumbing, roof leaks, and electrical; inadequate repairs; constructive evictions; multi-unit buildings.
SEXUAL ABUSE: by teachers and coaches in a school district; religious leaders in a church; peer on peer abuse in a residential home for teenage students, and by massage therapists in professional environments.
ELDER NEGLECT AND ABUSE: failure to provide medication; failure to prevent bed sores leading to the death of the patient.
ADR Services, Inc. 2024-Present
Full-time mediator and arbitrator specializing in resolving Personal Injury, Landlord/Tenant, Employment, Sexual Abuse, and Elder Abuse disputes.
UC Law San Francisco’s Center for Negotiation & Dispute Resolution 2023-Present
Adjunct Faculty teaching “Negotiation and Settlement” class.
Bogaards Law 2017-2023
Solo practice on behalf of plaintiffs in personal injury, wrongful death, landlord/tenant, medical malpractice, sexual abuse, elder abuse, toxic tort and employment law.
Pave & Bogaards and Bogaards Davis 1994-2017
Managing Partner and Senior Trial Attorney handling insurance defense and plaintiffs’ work.
Associate with Various Insurance Defense Firms 1983-1993
Holman Fenwick (London) and Loeff & Van De Plufg (The Netherlands) 1982-1983
Post-J.D. law student in Salzburg, Austria as well as clerkships at two maritime firms.
“My experience with Debra was positive. She uses her experience to help get the parties to examine their positions. I particularly appreciated her willingness, at the end of the process, to make a suggestion that was the final, necessary push to get our case resolved. I will not hesitate to use her services again.”
“She was quite good. This was one that was not a huge value case but still, those smaller ones can be tough. We resolved this one in about 45 minutes, which might have set a record for my office. You can only do that if you read the briefs and are really prepared. Some mediators in my experience rely too much on their skill and experience and don’t dig into the briefs and exhibits enough. I would definitely use Ms. Bogaards again.”
“I thought Ms. Bogaards did an excellent job in the mediation. She was persistent, creative and kept the process going until it was done. I would highly recommend her services to other fellow attorneys.”
“Working with Ms. Boogards was one of the best experiences in my legal career so far. She was professional, friendly, and was able to resolve a very difficult matter. I would definitely select her as a mediator again.”
“We have nothing but positive feedback about Ms. Bogaards. She really took the time to understand the case in preparation for mediation by way of detailed review of mediation briefs and telephone discussions with both counsel about relevant case issues and desired mediation outcome. During mediation, she helped guide the parties and provide insight and helpful recommendations on negotiation strategies. As a result, parties were able to reach settlement in record time and both parties were happy with the settlement. We look forward to working with Ms. Bogaards in the future.”
“My clients and I were very happy with the job done by Ms. Bogaards. Debra had a very nice way about her that calmed tensions between the parties. Also, I think Debra worked hard to make things work. Battlegrounds had been drawn, but Debra did a good job to get people to move off of their mark, and the case was resolved.”
“The level of detail that Debra puts into making sure everyone is there, everyone has the stuff done they need to in terms of making the right decisions – she’s already dug into this, so you’re not showing up wasting a day with everyone getting there and finding out, ‘Wait we need a coverage opinion’. Just right off the bat, that puts her shoulders above 80% of the mediators out there.”
“Debra doesn’t give up on unresolved disputes. She just keeps calling, keeps texting, keeps following up. And that’s why all of our cases that she’s handled have resolved. And one of them took a couple months. We had to do some follow-up stuff in order for each side to figure out some issues, but she did not let it go and ultimately resolved the case.”
“My least favorite thing is the mediator who suddenly – when it’s getting close to 5 o’clock – changes the pace, the tone because they want to be done. That’s not what Debra does. Whether she gets her case done in four hours or 10 hours, she is going to keep going until it’s done. The gear doesn’t shift. She doesn’t give up.”
“Debra is a smart and tenacious mediator. She has been on both sides of the fence and she really uses that knowledge of having been a plaintiff’s attorney and a defense attorney to help get things done.”
“Debra really got to know my clients during that short amount of time, and I just felt they liked her. She really put them at ease in order to get to a position where I could settle the case.”
“Debra is going to read everything, she’ll know the issues, and she’s going to do a pre-conference meeting beforehand, so she knows where you’re at. And I just think that’s very, very helpful because it cuts out time at the mediation, and a lot of mediators just don’t do that.”
“We had a good experience with Ms. Bogaards, and would use her again in the future. I would also note that the carrier representative also gave positive feedback, and would use her in future cases. Her experience as a litigator was very helpful in discussing possible exposure and key issues that helped get things resolved.”
“Ms. Bogaards was excellent. She knew the facts of the case and was able to work to resolve the case expediently.”
“I think she is an excellent mediator with a phenomenal demeanor. I don’t use many mediators and this was my first mediation with Debra. She was recommended to me by other lawyers, so I agreed to try using her services. I think Debra’s practice of calling both counsel beforehand is smart and effective. I would definitely pay to have Debra mediate future claims. She is now on my very short list of mediators. Thank you for inquiring, I enjoy working with your office and am super impressed.”
“Ms. Bogaards did a great job. She is personable and provided helpful insight when necessary. Most importantly, she was successful in getting the case settled!”
“I have already recommended Ms. Bogaards to two other attorneys in other cases so I hope that says everything! I thought she did a very good job mediating this complicated and emotional landlord-tenant case which involved mixed contribution to the settlement from both the insurer and the insured. I really appreciated her knowledge of the subject matter and ability to educate compassionately on both sides. Five stars.”
“Ms. Bogaards is fantastic. She is a thoughtful mediator that has a firm grasp on the underlying facts and law of the case. However, it is her personality and perseverance that sets her apart from other mediators. She has a fantastic ability to bond with the parties. Earning their trust and buy-in is critical to get any case resolved. Additionally, she never gives up. Over the years, I’ve had too many mediators that get the 5 o’clock jitters and try to push a square peg into a round hole. She doesn’t do that. In my mind a mediator has one job: settle the case. I’ve not had a matter that Debra didn’t settle.”
“Ms. Bogaards did an amazing job mediating this case. She was pleasant and knew how to handle the clients and the attorneys on the other side. Excellent with negotiating skills, I would definitely ask her to mediate similar cases in the future! 10 out of 10.”
“I thought she did excellent and have recommended her to clients for future use. She was pleasant, strong, kept to the issues without being over the top and got my client to be reasonable to get the case done.”
“Our firm regularly recommends Ms. Bogaards for mediations, and I specifically aim to use her as mediator often when I can. She not only has a great understanding of the trial process, but she is able to use that experience to quickly hone in on the relevant issues relating to a matter and to then articulate those issues to parties. She goes above and beyond with pre-mediation meetings, and she will follow up and assist in settlement after the fact if necessary. In my cases, Debra has almost a 100% success rate when I have mediated with her, and I will continue to recommend her for my cases in the future. She is a great addition to the ADR Services team.”
“Debra was great and I thoroughly enjoyed working with her on this case and her willingness to make herself available as needed. I especially enjoyed the in person mediation and hope to work with her again in the future.”
“We greatly appreciated Ms. Bogaards’ optimism and enthusiasm for the mediation process. This set a very positive tone and framing for the mediation itself. We also appreciated that she was a great listener, and welcomed hearing background information and emotional content that is present in most disputes, but that is often glossed over or ignored. She also did a great job of reality-checking, gently telling us about the potential weaknesses in our case. Finally, we thought it was great that she reminded us that a successful mediation will be one where both parties are unhappy. This was a great reminder of the nature of compromise. She also reiterated the upside of settling, as opposed to taking our chances with proceeding with the litigation – helpful to remind the parties about the risks of proceeding.”
“My mediation with Ms. Bogaards went smoothly and productively. The case settled within the allotted time frame due largely in part to Ms. Bogaards’ persistence, but also her vast experience in personal injury work. It was obvious her defense and plaintiff’s background gave her credibility with both parties. All in all, it was all a very positive experience. She was prepared and knew the flash points needed to get this settled. It took time but it was due to the parties’ obstinance, which she dealt with professionally and civilly. I’ve known Ms. Bogaards over the years from having litigated with her in her role as a defense attorney. I thought this case was perfect for a Mediator with a defense background that also does plaintiff’s work, as she does. I was very impressed with her grasp of value in regards to a plaintiff’s case. She was spot on regarding the values and issues. I would not hesitate to use her again and recommend her as a Mediator to all plaintiff’s attorneys who view her strictly as a former defense attorney. She is way more than that – very efficient; there was no wasted time.”
“I recently had to mediate a complex and difficult case, where opposing counsel and I agreed to use Debra as the mediator. I found her to be extraordinarily competent, empathetic and efficient in getting my case resolved. Debra was very thorough, read through and understood all the materials, and was very well prepared. She privately met with the parties and impressed upon them the risks each of them faced by going to trial. As a result, the parties reached a compromise which was fair, and only accomplished because Debra was able to see the case from a good perspective from both the plaintiff and the defendant’s point of view.”
“What we’re looking for when selecting a mediator is someone willing to put in substantial groundwork in advance to make sure the right people will be there with all the answers necessary for success, selects a location based on the participants’ needs, perceptively reads people, never gives up, and if the matter does not resolve, follows up, follows up, and follows up until it gets done. Debra Bogaards is at the top of her game as this type of mediator, and why we trust her to help resolve our most complicated cases.”
“A month before trial, Ms. Bogaards successfully mediated a challenging personal injury case and was able to effectively bridge a vast cultural and legal divide, to broker a settlement acceptable to all.”
“Debra is a very effective mediator because she is able to understand the important issues in every case and effectively discuss them with both sides to facilitate the settlement. She doesn’t give up and keeps finding creative ways to get the mediation process going.”
“Debra is well prepared and follows up after the mediation. I will definitely use her again as a mediator. We need more mediators like her.”
“Debra combines dogged determination with a velvet touch in her mediation work. She worked hard, showed my client she knew the case and understood much of what he was going through and once she did that, her evaluative comments had credibility. I wouldn’t hesitate to work with Debra again.”
“We had a tough personal injury case with multiple parties, and two prior efforts to resolve the case with a different mediator had been unsuccessful. Debra quickly grasped the issues that had been roadblocks to resolving the case and worked tirelessly to get the job done. Her experience as both a defense attorney and a plaintiff attorney was invaluable -she could see the case play out in a courtroom from both perspectives and was able to point out the strengths and weaknesses in the case to all parties. She also has a complete understanding of indemnity, which in our case helped to secure settlement contributions from all parties. Debra Bogaards is a dedicated and effective mediator whom I highly recommend.”
“Bogaards is a skilled neutral who can quickly navigate challenging issues and find a solution. Her thorough preparation allows her to hit the ground running and quickly identify the key issues in the case. Most importantly, her tenacity and ability to bond with clients allows her to get cases resolved.”
“Our firm has had several successful mediations with Debra. She is a seasoned professional who thoroughly prepares and builds trust with the parties. Her extensive experience and strong work ethic bring results.”
“Debra’s background and experience working on both sides of the “v” make her uniquely qualified and adept at successfully mediating disputes. She understands what motivates people — the parties, the attorneys, and the insurance claims professionals. When Debra talks, decision-makers listen.”
“Our firm has had great success with Ms. Bogaards in resolving a variety of claims. It goes without saying that her impressive litigation experience allows her to hone in on the core issues of any dispute, but above all, she is tenacious. It is immediately obvious she is invested in the matters before her, and that she is genuinely focused on achieving an appropriate compromise every time. It is always a great pleasure working with Debra, and I look forward to recommending her to others and using her services again in the future.”
“Great Result Debra. We call you GRD from now on. Thank you so much for your help and hard work. That wasn’t an easy one. Kudos!”
“I appreciate not only your savvy and skill but your passion, compassion, and ability to communicate a complex reality. I like to feel like I do the best I can for my clients, and money is one kind of yardstick but it is best measured in other ways. Thank you for helping me with that in this case.”